Privacy policy

Belmoca NV, Technologielaan 7B, 1840 Londerzeel, België, BE 0842.626.627 (“Belmio”, “we”) is the controller of the personal data you share through www.belmio.com and our services. Questions: contact@belmio.com.

[TE CONTROLEREN DOOR JURIST]

1. Data we process

Orders and account: name, address, e-mail, phone, order and payment data (payments are processed by Shopify Payments; we store no card numbers).
Subscription: your mix, frequency, delivery dates, changes and cancellation reason.
Marketing: e-mail address and newsletter preferences (double opt-in), flavour ratings.
Website: IP address, device and usage data via cookies (see cookie policy).

2. Purposes and legal bases

Fulfilling your order and subscription (contract).
Customer service, reminders and payment follow-up (contract / legitimate interest).
Newsletter and personalised offers (consent; unsubscribe any time via the link in every e-mail).
Fraud prevention, accounting and legal obligations.
Statistics and site improvement (consent for non-essential cookies).

3. Who we share data with

Shopify (store, payments, checkout), our fulfilment partner and carriers, Resend (transactional e-mail), our newsletter provider, analytics and advertising partners (only after consent). Some partners process data outside the EEA; we then rely on the European Commission’s standard contractual clauses.

4. Retention

Order and invoice data: 7 years (accounting law). Account data: while your account exists plus 2 years. Marketing consent: until you unsubscribe. Cookie data: see cookie policy.

5. Your rights

Access, rectification, erasure, restriction, portability, objection and withdrawal of consent. E-mail contact@belmio.com; we reply within 30 days. You may lodge a complaint with the Belgian Data Protection Authority (dataprotectionauthority.be).

6. Security

Encrypted connections (TLS), restricted access and logging. In case of a data breach we notify you and the authority as required by law.

7. Changes

We update this policy when needed; the date at the top of the page shows the latest version. Last update: September 2026.