A question for us?
Contact
Check the frequently asked questions first. Not there? E-mail us, we reply within one working day.
Customer service
E-mail: contact@belmio.com Monday to Friday, 9am–5pm.
Belmoca NV
Technologielaan 7B 1840 Londerzeel, Belgium VAT BE 0842.626.627
Questions about your subscription?
Change, pause or cancel yourself in your account. Stuck? E-mail us with your order number.
Frequently asked questions
Do Belmio capsules fit my Nespresso® machine?
Yes. Belmio capsules are designed for all common Nespresso®* Original home machines (Inissia, Pixie, Essenza, CitiZ, Lattissima, Creatista, …). Not for professional or built-in machines. *Nespresso® is a third-party trademark not affiliated with Belmoca.
Can I stop my subscription at any time?
Yes, in one click in your account, without notice period. You can also skip a delivery, pause or swap flavours. Only the annual plan has a 12-month minimum term.
When is shipping free?
From € 45 we ship for free in Belgium and the Netherlands. Below that it is € 7. Delivery in 1–3 working days.
Are the capsules recyclable?
Yes. Our capsules are aluminium and 100% recyclable. In Belgium they go in the blue PMD bag; in the Netherlands with metal waste or your municipality’s collection points.
How do I pay for a subscription?
By card (Visa, Mastercard, Maestro, Amex), Apple Pay or Google Pay. PayPal and Klarna are not available for a subscription. Bancontact and iDEAL only work for one-time orders because they do not support recurring payments.