Terms and conditions

These terms apply to every order placed on www.belmio.com with Belmoca NV, Technologielaan 7B, 1840 Londerzeel, België, company number BE 0842.626.627, e-mail contact@belmio.com (“Belmio”). By placing an order you accept these terms.

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1. Identity of the seller (legal notice)

Belmoca NV · Technologielaan 7B, 1840 Londerzeel, België · VAT BE 0842.626.627 · RLE Brussels · contact@belmio.com. Belmio markets coffee capsules roasted and packed in Belgium.

2. Offer and prices

All prices are in euro, including VAT (6% on coffee in Belgium, 9% in the Netherlands) and excluding shipping, which is shown separately before you confirm. Next to the price per pack we show the price per cup and per 100 g (unit price). For discounts we show the lowest price of the 30 days before the discount (Omnibus Directive). Obvious errors in the offer do not bind Belmio.

3. Order and payment

Your order is final when you click “Order and pay” and our payment partner confirms the payment. Payment methods: credit card, Bancontact, iDEAL, Apple Pay, Google Pay and PayPal. Subscriptions only support methods that allow recurring payments (card, Apple Pay, Google Pay, PayPal). You receive an order confirmation by e-mail.

4. Delivery

We deliver in Belgium and the Netherlands. Shipping is free from € 45; below that we charge € 7. Usual delivery time is 1–3 working days after payment, at the latest 30 days. Risk passes on delivery to you.

5. Right of withdrawal (14 days)

As a consumer you may withdraw from your purchase within 14 calendar days of receipt without giving a reason. Notify us via contact@belmio.com or the model form in the annex and return the products within 14 days. We refund all amounts paid, including standard shipping, within 14 days of receiving the return. Exception: sealed coffee packs that cannot be returned for hygiene reasons once the seal is broken. For a subscription the right of withdrawal applies to the first delivery; after that you can cancel at any time (see subscription terms).

6. Warranty and complaints

The legal conformity warranty applies. Report defects as soon as possible via contact@belmio.com with your order number. For a justified complaint we replace or refund the product.

7. Food information

The mandatory food information (Regulation (EU) No 1169/2011: ingredients, allergens, net quantity, storage, origin) is shown on every product page under “Details” and on the packaging.

8. Nespresso® disclaimer

Belmio capsules are designed for Nespresso®* Original machines for home use. They are not compatible with professional and built-in machines. *Nespresso® is a registered trademark of Société des Produits Nestlé S.A. Belmoca NV is not affiliated with, endorsed or sponsored by Nestlé.

9. Liability and force majeure

Belmio is not liable for indirect damage. In case of force majeure (strikes, supplier issues, outages) performance is suspended or, if permanent, the order is cancelled and refunded.

10. Privacy

We process your data according to our privacy policy.

11. Disputes

Belgian law applies. For disputes you can contact the Consumer Mediation Service (consumerombudsman.be) or the European ODR platform (ec.europa.eu/odr). Otherwise the courts of Brussels have jurisdiction.

Annex: model withdrawal form

To Belmoca NV, Technologielaan 7B, 1840 Londerzeel, België, contact@belmio.com: I/We hereby give notice that I/we withdraw from my/our contract of sale of the following goods: … Ordered on … / received on … Name of consumer(s) … Address … Signature (only on paper) … Date …