Service & conditions
Terms and conditions
Order and delivery of Products
The Purchaser may place an order with the Seller through telephone, fax or the official website (webshop) of the Seller www.belmoca.com.
The presentation of the Products in the online webshop of the Seller shall not be considered binding offers but an invitation to persons of legal age and capacity to order the Products.
The Products presented on the online webshop can be added by the Purchaser to his shopping cart by pressing the 'Add to basket' button.
By clicking the 'Buy' button at the end of the online order form, which the Purchaser can enter by pressing the 'Go to checkout' button, the Purchaser will have the binding obligation to pay the ordered Products. The Purchaser may correct any mistake in his cart by clicking the 'Remove' button or by changing the amount of Products before clicking 'Go to checkout'.
The Seller shall not proceed with the delivery process and the actual delivery until payment has been received.
In case an order is sent to the Seller through other means than the online webshop or an offer is requested, such order or demand will be confirmed by Seller in writing by means of an offer or purchase order and will only be accepted after such an offer or purchase order is returned completed and signed by the customer. Any later adjustments to the order or annulment upon request of the Purchaser need the written consent of the Seller to be granted effect. All costs arising from such adjustments or annulments need to be borne by the Purchaser, save when art. 1.6 is applicable. Any offers for Products are only valid during 30 days after their dispatch in written form to the Purchaser. By signing the offer or purchase order and sending it to the Seller, the Purchaser binds himself definitively and irrevocably to the offer.
The Purchaser shall take delivery of the Products at the agreed time of delivery, which shall not be later than 30 days after an order was accepted by Seller. Any exceeding of such a date or period can in no case give rise to a claim for damages.
The Purchaser shall provide the necessary space in order to enable Seller to deliver the Products. At the time of delivery, the Purchaser must sign the delivery receipt.
The Seller reserves the right for making partial deliveries, partial making available or partial execution and corresponding partial invoices.
Postponement of the delivery time by the Purchaser must be notified in writing to the Seller no later than 8 working days prior to the delivery time that was previously agreed upon. The Seller and the Purchaser shall confer on a new delivery time, which should take place no later than one month after the initial purchase order. In case the Purchaser has not sent a valid notification to postpone the delivery of the Products, the Seller may charge the Purchaser the potential storage costs of those Products.
Appropriate use of the Products
Right of withdrawal (EU consumers)
Processing of Personal Data
All and any disputes arising out of or in connection with these Terms shall be settled according to Belgian law. Any legal action shall be instituted at the Seller’s or the Purchaser’s venue, at the Seller's option, notwithstanding the right of the Purchaser who is an EU consumer to bring proceedings in the courts of the place where that Purchaser is domiciled.
An extrajudicial dispute resolution for Belgian customers is possible through the Consumentenombudsdienst/Service de Médiation pour le Consommateur.
This service will at its turn treat the request by itself or will forward the request to a more specialized service, if any. The Purchaser is able to reach this service using following contact details:
CONSUMER OMBUDSMAN SERVICE
North Gate II
Koning Albert II-laan 8 Bus 1 / Boulevard du Roi Albert II 8 Bte 1
Tel : 02 702 52 00
Fax : 02 808 71 20
E-mail : firstname.lastname@example.org / email@example.com
Website: www.consumentenombudsdienst.be/nl / http://www.mediationconsommateur.be/fr
On the aforementioned website the Purchaser is able to find all relevant information regarding this service and how an extrajudicial dispute resolution procedure works.
Non-Belgian EU customers can in case of a dispute choose to contact the Online Dispute Resolution Platform of the European Union through this link: http://ec.europa.eu/odr
Please contact us at firstname.lastname@example.org & we will help you further with the bulk order.