Subscription terms

These terms supplement the terms and conditions for the Belmio coffee subscription.

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1. What you sign up for

A subscription is an open-ended agreement: at your chosen frequency (every 4, 6 or 8 weeks) you receive your chosen quantity of capsules (minimum 50). You build the mix yourself and get 10% off the one-time price, plus € 5 off your first delivery. There is no minimum term, except for the annual plan (see 6).

2. Payment

Each delivery is charged on the day of shipping using the payment method chosen at your first order. Bancontact and iDEAL cannot be used for recurring payments; choose a card, Apple Pay or Google Pay. Three days before each delivery you get a reminder in which you can still change everything.

3. Change, skip, pause

In your account you can swap flavours, change quantity or frequency, skip a delivery or pause for up to 3 months at any time. Changes made up to 24 hours before the delivery date apply to that delivery.

4. Cancelling

You can cancel at any time in your account, in one short step, without notice period or fees. The “Cancel now” button is visible on every step. Deliveries already shipped are not taken back; deliveries not yet charged are dropped.

5. Price changes

If the price of your subscription changes, we notify you at least 30 days in advance by e-mail. You can cancel free of charge until the effective date; if you do not, the new price applies from the next delivery.

6. Annual plan with gift

The annual plan (12 months prepaid or with a welcome gift) has a minimum term of 12 months. If you cancel earlier, the value of the gift or annual discount is settled pro rata. After 12 months the plan continues as a regular subscription you can stop at any time.

7. Failed payment

If a payment fails we retry after 1, 3 and 7 days and ask you to update your payment method. After the last failed attempt the subscription is paused; no fees are charged.

8. Withdrawal

The statutory 14-day right of withdrawal applies to the first delivery of your subscription (see terms and conditions, art. 5).